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REN

Expectations and Response

Sustainability

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Expectations and Response

The stakeholder survey identified their expectations regarding REN and collected relevant information on the relationship between both parties. The survey covered four main areas:

-Overall vision and performance in sustainability;

- Reputation and image;

- Relevant issues;

- Stakeholder engagement.

After stakeholder expectations had been identified, REN defined a set of responses regarding business priorities on sustainability, summarised below.

Forms and means of communication with stakeholders

REN adopts a differentiated set of forms and means of communication to answer the needs and expectations of different stakeholder groups, summarised in the following table:

Shareholders

Expectations Responses Priorities

Sustainability of company results;

Dividends;

Sustained growth;

Greater profits;

Stock market listing;

Sharing of information;

Communication of indicators on safety, reliability, quality and guarantee of supply.

Improved management and efficiency;

Clarity and transparency of information disclosed;

Publication of the 2014 integrated report, including information on sustainability, management, corporate governance, separate and consolidated accounts;

Service Quality reports.

Stakeholder engagement;

Ethics and conduct.

Financial sector

Expectations Responses Priorities

Creation of business opportunities;

Strengthening of relations with REN;

Sharing of information.

Close relationship;

Provision of relevant information;

Publication of the 2014 integrated report, including information on sustainability, management, corporate governance, individual and consolidated accounts.

Stakeholder engagement;

Ethics and conduct.

Community

Expectations Responses Priorities

Community consultations;

Relationship and communication with owners and neighbours of facilities;

Creation of partnerships and closer relationship with the business community;

Impacts and constraints produced by infrastructures;

Specialised support to the community.

Consultation of stakeholders held in 2013;

Public consultations within the scope of environmental assessments;

Provision of necessary clarifications and direct contact with property owners;

Knowledge sharing;

R&D partnerships;

REN award;

Integration of young trainees;

Development of expert opinions on the feasibility of possible construction;

Maintenance of the right-of-way.

Stakeholder engagement;

Ethics and conduct;

Impact on communities;

Innovation, Research and Technology.

Employees

Expectations Responses Priorities

Career management system;

Adequate and specific training for employees;

Performance appraisal;

Benefits granted;

Sharing of information;

Code of Conduct communication and training;

Incubators of ideas / projects;

Partnerships with colleges and institutes in order to allow the study and development of advanced technologies;

Internal environmental awareness.

Human Resource Management Policy;

Career plans;

REN’s training policy and the FORMAR programme;

VIVA programme;

REN’s Knowledge Management Project;

STAR Performance Management Policy and Programme;

Questionnaire on the Code of Conduct, in 2012, applied to employees for training in the most important issues;

Consultation of stakeholders held in 2013.

Stakeholder engagement;

Ethics and conduct;

Impact on communities;

Innovation, Research and Technology;

Official Bodies

Expectations Responses Priorities

Career management system;

Adequate and specific training for employees;

 Performance appraisal;

Benefits granted;

Sharing of information;

Code of Conduct communication and training;

Incubators of ideas / projects;

Partnerships with colleges and institutes in order to allow the study and development of advanced technologies;

Internal environmental awareness.

Human Resource Management Policy;

Career plans; REN's training policy and the FORMAR programme;

VIVA programme;

REN's Knowledge Management Project;

STAR Performance Management Policy and Programme;

Development of a questionnaire on the Code of Conduct to be applied to employees in 2012 for subsequent training in the most important issues;

Consultation of stakeholders held in 2011.

Stakeholder engagement;

Ethics and conduct;

Impact on communities;

Innovation;

Research and Technology.

Associations and strategic partners

Expectations Responses Priorities
Increase and improve communication with communities affected by the construction of lines and implement measures to compensate such communities. Increased communication and implementation of projects in partnership.

Stakeholder engagement;

Ethics and conduct;

Impact on communities.

Customers and users of infrastructures

Expectations Responses Priorities

Sharing of information;

Conditions of access and connection to the transmission system;

Environmental constraints and land use;

Network connections;

Compliance with planning;

Infrastructure needs;

Network development, location, terms and contracts.

Evaluation of customer satisfaction;

Follow-up reports;

Quality of service reports;

Preparation of the RNT characterisation for network access and interconnections;

Development and Investment Plan of the Electricity Transmission Network (PDIRT);

Publication of the energy availability programme (gas);

Adjustment of regulation (gas);

Preparation of operational manual (gas).

Stakeholder engagement;

Ethics and conduct;

Protection of the environment and prevention of climate change;

Safety, reliability, quality and guarantee of supply;

Innovation, Research and Technology.

Suppliers, contractors and service providers

Expectations Responses Priorities

Technical capacity and quality of product / service;

Identification, selections and qualification of suppliers;

Cooperation to improve safety;

Establishment of partnerships;

Sharing of information.

Creation of conditions for market diversification;

Awards for best safety performance;

Suppliers’ qualification and assessment system with requirements that include technical components and quality of service, plus aspects related to social responsibility, occupational safety and environmental management;

Publication of a ranking with the results of supplier assessment;

Safety training for contractors.

Stakeholder engagement;

Ethics and conduct.

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