Terms and Conditions



These provisions regulate the use of the internet website (hereinafter ‘website') that REN - redes energéticas nacionais, SGPS, S.A. (Hereinafter REN), with registered office at av. Dos estados unidos da américa 55, lisbon, portugal, with legal person and single registration number 503264032, phone number 210013500, provides to internet users. 

Access to the website is free, except for the cost of the connection through the telecommunications network provided by the access provider contracted by the users. Certain services are exclusive to our users and have restricted access. Usage of this website confers those who use it the status of user of the website (hereinafter ‘user') and requires the acceptance of all the conditions included in this legal notice. The provision of the website's service has a limited duration consisting of when the user is connected to the website or to any of the services provided through it. Therefore, the user should carefully read this legal notice whenever he/she uses the website, since it and its usage conditions present in this legal notice may be amended. 

Some of the website's services, accessible to internet users or exclusive to ren's users, may be subject to specific conditions, regulations and instructions that, if necessary, replace, complete and/or modify this legal notice, and that must be accepted by the user before the provision of the corresponding service is started.


All of the website's content, understood to be, for example, texts, photos, graphics, images, icons, technology, software, links and other audiovisual or sound content, as well as its graphical design and source code (hereinafter ‘content') are intellectual property of REN or of third parties, without the user being granted any of the usage rights recognized by the rules in effect in terms of their intellectual property, except for those strictly required to use the website. 

The brands and logos are owned by REN or by third parties, and access to the website does not constitute the attribution of any right regarding these brands and/or logos.



The user agrees to carry out proper use of the website, in accordance with the law and with this legal notice. The user will be liable to REN or third parties for any damages and losses that may come to be caused by failing to comply with the aforementioned obligation. 

It is expressly forbidden to use the website for purposes that harm the assets or interests of REN or third parties, or that, in any other way, overload, damage or disable the networks, servers and other computer equipment (hardware) or IT products and applications (software) belonging to REN or third parties. 


The user agrees to use the content in accordance with the law and with this legal notice, as well as with the remaining conditions, regulations and instructions that, if necessary, may be applied, in accordance with the provisions of clause 1. The user, in accordance with the legislation in force, will abstain from, namely: 

Reproducing, copying, distributing, making available, publicly communicating, transforming or modifying the content, except where authorized by law or expressly allowed by REN or by the holders of the usage rights, if applicable. 

Reproducing or copying, for private use, the content that may be considered software or databases, in accordance with the current legislation on intellectual property, as well as their public communication or making them available to third parties when these acts require reproduction by the user or by third parties. 

Extracting and/or reusing the whole or a substantial part of the content included in the website, as well as the databases that REN makes available to the users. 


Without prejudice to the provisions of clause 5 of this legal notice, as well as of the privacy policies accessible from the website and which may be applicable at any given time, the use of certain services or requests to REN is conditional on the prior completion of the corresponding user registration. 

All the information provided by the user via the website's forms, for the previously mentioned purposes of for any others, shall be true. The user guarantees the authenticity of all data he/she provides and will maintain the information available to REN fully updated, in order to match, at any time, the user's actual situation. In any event, the user will be solely responsible for the false or inaccurate information he/she provides and for the losses he/she causes to REN or to third parties with the provided information. 


The internet user intending to insert links from his/her own web pages to the website must comply with the conditions listed below, without their ignorance preventing the resulting legal responsibilities: 

  • The user is in no way allowed to reproduce the website's pages (inline links, copy of the text, graphics, etc.); 
  • It is prohibited, in accordance with the legislation applicable and in force at any given time, to establish frames of any kind involving the website or enabling the visualization of the content through internet addresses other than the website's and, in any event, when seen in conjunction with content unrelated to the website, in a way that: (I) causes, or may cause, error, confusion or deception for the users regarding the true source of the service or content; (II) assumes an act of comparison or unfair imitation; (III) serves to take advantage of the brand's reputation and ren's reputation; or (IV) is otherwise prohibited by the applicable law. 

The page linking to the website will not provide any false, inaccurate or incorrect information about REN or its workers, or about the quality of the services it provides. 

In no case will there be mentioned on the page linking to REN that the latter gave its consent to the insertion of the link or that it, in any way, sponsors, collaborates, verifies or supervises the sender's services. 

It is prohibited to use any brand name, in graphical or mixed form, or any other logo of REN on the sender's page, except in cases allowed by law or expressly authorized by REN and, in these cases, when a direct link to the website is allowed, in accordance with the provisions of this clause. 

The page establishing the link shall faithfully comply with the law and cannot, under any circumstances, display or link to its own content, or third-party content, that: (I) is unlawful, harmful or contrary to morals and good customs (pornographic, violent, racist, etc.); (II) induces or may induce in the user the false idea that REN endorses, supports, or, in any way, approves the ideas, statements or expressions, licit or illicit, of the sender; (III) is inappropriate or unsuitable to ren's operation, taking into account the location, content and topic of the sender's web page.



The content of this page is general in character and does not constitute, in any way, the provision of a service and, as such, the aforementioned information is insufficient for the user's decision-making. 

REN is not responsible for the decisions made based on the information provided in the website, nor for any damages or losses caused to the user or to third parties due to actions based solely on the information obtained in the website. 


Access to the website does not imply an obligation by REN to control the absence of viruses, worms or any other harmful computer element. It is up to the user, in any case, to have appropriate tools for the detection and disinfection of harmful computer programmes. 

REN is not responsible for damages in the computer equipment of the users or third parties during the provision of the website's service. 


Access to the website requires services and supplies from third parties, including transmission via telecommunications networks whose reliability, quality, continuity and operation are not under ren's purview. 

REN is not responsible for damages or losses of any kind incurred by the user and motivated by faults or disconnections in telecommunications networks causing the suspension, cancellation or interruption of the website's service, during the provision of its service or before it. 


The access service to the website includes technical linking devices, directories and also search tools enabling the user to access other pages and internet websites (hereinafter ‘linked sites'). In these cases, REN acts as supplier of intermediation services and will only be responsible for the content and services supplied by the linked sites insofar as it has actual knowledge of the unlawfulness and has not disabled the link with the due diligence, in accordance with the provisions of article 17 of decree-law no. 7/2004, of january 7 on commerce in the internal electronic market and processing of personal data. If the user considers that there is a linked site with illicit or inappropriate content, he/she may report it to REN, in accordance with the procedure and effects set out in clause 6, without this communication, in any way, implying the obligation to remove the corresponding link. 

Under no circumstances shall the existence of linked sites presuppose the existence of agreements with those responsible for them or with their holders, or the recommendation, promotion or identification of REN with the statements, content or services provided. 

REN has no knowledge of the content and services in the linked sites, and therefore does not acknowledge liability for the losses caused by the unlawfulness, quality, outdatedness, unavailability, error or uselessness of the contents and/or services of the linked sites, nor for any other damage that is not directly attributable to REN. 


If the user, or any other internet user, is aware that the linked sites link to pages whose content or services are unlawful, harmful, defamatory, violent or contrary to morals, he/she may contact REN, providing the following information: 

  • Personal data of the informant: name, address, telephone number and email address; 
  • Description of the facts that reveal the illicit or inappropriate nature of the linked site. In the case of violation of rights, such as intellectual and industrial property, the personal data of the holder of the infringed right, when it is a person other than the informant. He/she must also submit the certificate attesting the legitimacy of the holder of the rights and, where applicable, the certificate of representation to act on behalf of the holder when it is a person other than the informant; 
  • Express statement that the information contained in the complaint is accurate. 

Ren's reception of the communication described in this clause will not imply actual knowledge of the activities and/or content indicated by the informant.


This legal notice is governed, in all and each of its terms, by portuguese law.


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